All-in-one solutions giving your employees access to best in class benefits knowledge.
We give your employees the education they need either onsite or through our state of the art call center.
Complete education of Medical, dental, vision, voluntary and specialty coverages.
Free of sales pressure, we make benefits logically understood.
Save employees and HR time and money.
Call Center
Benefits Communication Group shares a very different philosophy when it comes to how best to operate a call center. While there are certainly more economical models, we believe in focusing on the employee experience. That experience starts and stops with convenience, accessibility, and proper education.
In order to receive proper education and guidance, the employee must be engaged and want to hear what you are saying. For all of these reasons, we offer a fully functional inbound call centers without the need to schedule appointments. In our experience, over 50% of scheduled phone calls are rescheduled at least once, sometimes more. Those that do not reschedule, quite often find themselves wishing they did.
Why? Life gets in the way. Whether it be a sick child, a large project at work, or even a flat tire, employees often feel rushed or frazzled at the time of their scheduled appointment. It is not uncommon for the employees to want to “just get it over with”. When that is the case, they are less engaged and rush through the process without truly taking in what the counselor is explaining to them.
With an open call center, the employees have made a conscious decision to gather their benefit guides, clear their mind of other distractions and call in at the precise time they want to talk about their benefits. This has historically resulted in a much higher number of employees engaging with our counselors as well as a much more positive employee experience. They walk away from the call understanding more about their benefits than ever before.
Help for HR
Keeping up with employee benefits can be a challenge, Benefits Communication Group provides the HR assistance to make things easy.
Our most complete solution, replacing all paper forms with a simple customized benefits administration system.
Customized benefits administration platform build
Unlimited 834 carrier/TPA integrations
Carrier file feed setup and ongoing maintenance
Ensure carriers receives and loads open enrollment data
Payroll feeds
Quarterly audits (to ensure coverage is applied correctly)
Quarterly payroll audits (to ensure client is deducting premium correctly)
Age out maintenance
Census Data scrub
Daily open enrollment status reports for OE
Automated report delivery
Customized payroll reports
HR Analytics
Decision Support with BenefiAi
Marketing
Benefits Communication Group assists with custom marketing materials and software for open enrollment and new hire enrollment.
Custom informational flyers
Electronic guidebooks
Printing/shipping services
Text blast campaigns
Multilingual marketing translations services
Long-Term Care Enrollment Solutions
With the changing landscape long term care is becoming increasingly popular and necessary. Benefits Communication Group is among the best in helping clients navigate changes in legislation and helping employees take care of their long-term Care needs. Benefits Communication Group specializes in employer-sponsored group long-term care solutions.
Gain access to products that fill the LTC void
On or Off cycle enrollments and education
System builds to manage product enrollment
Leading technology and communication campaigns
Ongoing administration and support for HR and Employees
Employer Sponsored LTC
Enrollment
Dedicated Implementation team
Professional pre-marketing & educational materials
LTC explainer videos
Webinars
Online and Call center enrollments
Best in class educational support
Enrollment tracking/reporting
Ongoing Support
Dedicated account management team
New hire enrollments
Policy services and claims support
Benefits of LTC through Employer
Guaranteed issue coverage levels
100% portability
Great rates
Easy enrollment
Life Insurance and Long-term care coverage in one plan
Billing Consolidation and Reconciliation
Billing Consolidation
Don’t worry about keeping up with all the bills from different carriers and benefits vendors! Our Billing consolidates it down to one bill, one payment.
Receive one bill consolidating all your benefit costs
Break down your single bill for chargebacks by subsidiary, department, P&L, or even employee
Fully customize your billing to satisfy all unique billing situations
Offer employees as many benefits as you wish without worrying about additional billing management burdens
Total Reconciliation
Quit comparing mountains of paper against each other! Reconcile payments, evidence of insurability, payroll, nearly anything else you can imagine!
Ensure you pay the right amount to each provider, for each benefit, reconciled against your enrollment.
Avoid premium overpayments.
Reconcile against additional feeds, like payroll, to ensure accurate deductions and confirm evidence of insurability for life plans
Support all three payment requirements: self-bill, list-bill with short pay, and list-bill without short pay
Automatically report self-bill enrollment information to the provider as needed: eliminate filling out, signing, and sending in forms or manually entering information on websites
Payment Management
Make payments easy. Approval processes and electronic execution of transactions mean you don’t have to chase anyone down for signatures, and you don’t have to mail out your payments.
Authorize one payment for the amounts due all providers
Break down payments by subsidiary, department, or P&L, effectively automating internal chargebacks
Remit payments to each vendor accurately and on time through the Federal Banking System
See all your benefits-related financial transactions in one place, in real time, on the consolidated benefits ledger
Find your perfect solution
Join over 200+ companies already benefitting from Benefits Communication Group.
